GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
request a fit note
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Please note We offer online access to your Detailed Coded Record online. Information is recorded in a number of ways. You will be given access to information that has been recorded as a “read code” during a consultation.You will be able to see additional information added as an “Investigation” (Laboratory tests, height, weight, blood pressure etc). We do not currently offer access to your Full Clinical Record. If you wish to access your full record an application must be made in writing to the practice manager .
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Access for Children aged 11-15 years
Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person, or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care.
For this reason, the doctors at Trowbridge Health Centre have decided to adopt the policy that parents of children aged 11 years or more cannot currently have online access to their child’s records, nor do we allow children in this age group to access these online services for themselves.
From their 11th birthday, access to a child's online record is switched off and neither the child nor the parents can access these services.
As the child approaches their 16th birthday we will invite them to register for online services in their own right.
For further information please visit NHSEngland/records