Practice Management

The practice management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Karren Housley

Business Manager 

Karren joined the practice in May 2021 and brings with her many years of experience within the education sector.

Jane Milton

Management Consultant 


Mrs Lisa Turner (f)

Mrs Lisa Turner is the Patient Services Team Lead  and has responsibilities for administration work involved with our document processing, online Services, new  patient registrations, Palliative care & patient deaths administration . Lisa has worked for the Health Centre (and previously at Adcroft Surgery)  for 24 years & previously worked in the outpatients department at a Military Hospital in Germany.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Mrs Sally Hussey (f)

Mrs Sally Hussey is the  Reception Supervisor, Sally oversees the day to day activities of the surgery and has worked at Trowbridge Health Centre (previously Adcroft surgery)  for 17 years. Sally previously worked as Management in retail, with a Prescription background.

Louise Smith (f)

Team Leader 

Tash Greening (f)

Deputy Team Leader 

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