Appointments

Configure Appointment Details

Routine appointments

To request a routine appointment in the next 7 days:

  • Request an appointment online. We aim to get back to you the same day.
  • Phone us on 01225 435757, Monday to Friday from 8.00am – 6.30pm
  • Visit the surgery and speak with reception, Monday to Friday from 8.00am – 6.30pm
  • Use your NHS account (through the NHS website or NHS App) to book a smear test.
  • Use our online service SystmOnline to book a smear test or a phone appointment with a GP.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

Request an appointment online

Cancelling an appointment

To cancel your appointment:

  • Call us on 01225 435 757 and select option 2, and leave a message on the cancellation line.
  • Use the link provided in your SMS appointment reminder. 
  • Use your NHS account (through the NHS website or NHS App)
  • Use your account on our online service - SystmOnline

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone us on 01225 435757, Monday to Friday from 8.00am – 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am – 6.30pm

Evening and weekend appointments

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 6:30pm to 8:00pm Monday-Friday, and some Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant.

When booking an appointment a receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

Home Visits

We will visit patients at home if they are housebound or genuinely too unwell to come to the surgery. If you think you need a home visit, please call the surgery and select the option for home visits.

To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible. 

Home visits are undertaken by both GP's and Emergency Care Practitioners.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or health professional you would prefer to speak to.
  • If you would prefer to consult with the doctor or nurse by phone or face-to-face.
  • If you need an interpreter.
  • If you have any other access or communication needs.

Page last reviewed: 02 December 2025
Page created: 10 March 2022