Appointments

Accessing Appointments

Notice to all Patients

 

Due to the current increase in Covid Cases,  from 25/07/22 we would kindly ask that you wear a mask when visiting the Surgery

 

Thank you for your understanding

 

 

Due to ongoing exceptional demand for appointments & the recruitment crisis in general practice, we have taken the difficult decision to limit the number of urgent on the day appointments that the surgery offers.

We ask that you consider whether your condition needs urgent treatment on the day or whether a routine appointment may be more appropriate. Our Reception Team have been trained to ask questions to help signpost you to the most relevant Practitioner for your needs.

We appreciate your understanding during this difficult time

During the Covid 19 pandemic we have had to make changes to our appointment bookings to ensure the safety of our patients & staff. All of our GP & Emergency Health Practitioner  appointments will be booked for you as a telephone appointment regardless of your problem. If the Clinician you speak to decides it will be necessary and safe for you to have a further face to face consultation they will arrange this with you.

If you have an ongoing condition, it is advisable to try to continue to speak to the same doctor for that condition. We believe this offers you important continuity of care and allows you and your doctor to get to know each other well. Children are likely to feel less threatened if they know one or two doctors well.

Are your details up to date?

 Please check with reception or via your online account that we hold the correct contact telephone numbers for you.

 It is important we can contact you by phone or SMS text message about your results and appointments.

Booking Appointments

The practice operates multiple telephone lines into the surgery, with a queuing system. Our telephone lines get very busy especially on Monday (all day) and before 11:00 on all other mornings –  please try to avoid these times if possible.

To save telephoning the surgery use DoctorLink for urgent appointments or online booking is available for routine GP telephone consultations.

Requests for emergency and same day appointments are dealt with as they come in throughout the day. The only real need to call early is to book a home visit. This should be made before 11:00 and a GP will assess if a home visit is necessary. Please remember that a doctor can see five patients in the time taken for one visit. 

The reception team answering your calls are all trained and work within guidelines agreed by the doctors. They do a difficult job and we ask you to bear this in mind. At the request of the doctors, they will ask you some basic details regarding your needs to ensure you are given an appointment with the right person for the right length of time. This is entirely confidential and helps us run the system efficiently and effectively which is in all of our interests.

Contact Numbers:

 01225 435757 (Health Centre Number)

Urgent Appointments

Medical emergencies will always be dealt with on the same day.

If you require an urgent GP or emergency care practitioner appointment within the next few days we recommend that you use our DoctorLink symptom checker to book an appointment. This will save you having to phone the surgery and wait in a queue to speak to a receptionist.

Once you have completed the questions on the DoctorLink symptom checker, if appropriate, you will be given an option to request an appointment. This request will be sent through to our reception team who will contact you (usually via text message) with an appointment.

For more information about DoctorLink and using it for your children please visit our DoctorLink page.

Telephone Appointments

Many patient concerns can be addressed by a telephone consultation. You will be given an approximate appointment time when the GP will call you back to discuss your health needs. We will endeavour to call within a 1 hour window of the allocated appointment time and we will endeavour to call twice if you are unable to answer the first time within that window.

Some GP telephone appointments are available to book on line - please see our on line services section for information.

During the Covid 19 pandemic all of our GP or emergency care practitioner appointments will be booked as telephone consultations, regardless of the problem. If the clinician you speak to feels you need an additional face to face consultation and it is safe for you to attend the Health Centre, they will arrange this for you. They are also able to send you links via your smartphone to send them a photo or arrange a video consultation.

Please keep you contact details up to date. We are increasingly using telephone and SMS texting as a means of communication with our patients so please help us by keeping your contact details up to date. 

Emergency Care Practitioners

We have a team of nurse and paramedic practitioners who are there to help look after you when you are ill. They are highly trained clinicians specialising in acute illness and will deal with most patients who need an emergency appointment on any day, they are supported by the emergency doctor.

During the Covid 19 Pandemic emergency care practitioners appointments will be via telephone consultation, if they feel it is necessary for you to have an additional face to face consultation, and it is safe for you to attend the health centre they will arrange this for you. 

Our emergency care practitioners also support our GP's with home visits and visits to nursing homes.

Home Visits

Doctors will visit patients at home if they are housebound or genuinely too unwell to come to the surgery.

Home visits are, however, very time consuming and reduce the number of appointments we are able to offer. Doctors can see around five patients at the surgery in the time taken for one home visit.  At home we do not have full records and equipment so care is generally better delivered in the surgery.

For these reasons we ask you to request a visit only if you genuinely cannot get to the surgery due to illness or immobility.

We do not consider transport difficulties a sufficient justification for a home visit and it is quite safe to bring a child with a fever to the surgery.

If you think you need a home visit please call the surgery before 11.00am - you will be put through to a doctor to discuss your needs.  Visits are undertaken by both GP's and Emergency Care Practitioners, please ensure  you contact us as early as possible, visits requested later in the day are highly disruptive causing inconvenience to other patients with booked appointments.  Afternoon visits are therefore for medical emergencies only.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

To cancel an appointment you can ring 01225435757 and select option "1" to leave us a message - please leave details of your name, date of birth and date and time of your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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GP Training

Trowbridge Health Centre has a long established history as a training practice. This is a very important part of our provision to the NHS as it trains the GPs of the future. On occasion you may be offered an appointment with our training GP's

These are fully qualified doctors, who have had a number of years experience within hospitals in specialities relevant to General Practice and have now decided to develop a career in family medicine.

Dr Locke, Dr Bimbh and Dr Ponty are responsible for their training at Trowbridge health centre.