Getting started with your NHS account

Find out who can have an NHS account to use the NHS App or NHS website to access certain NHS services – and how to set up your account, log in and prove who you are to get full access.

What people can do using their NHS App

The NHS App enables people to:

Patients can register and prove who they are so they can:

  • order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
  • view their GP health record securely
  • manage their first hospital or clinic appointment with a specialist, when they are referred by their GP, through the NHS e-Referral Service (e-RS)

In some GP practices, depending on which systems are in use, people can also:

  • message their GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone they care for
  • view useful links their doctor or health professional has shared with them

All GP practices in England are connected to the NHS App. This means that anyone aged 13 or over and registered with a GP practice in England can use it.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Information for patients about the NHS App is available on the NHS website.

NHS App3

NHS account help and support

Everything you need to know about your NHS account and the NHS App, to help you access NHS services online.

  • Getting started

    Find out who can set up an NHS account, and how to set up your NHS login, prove your identity and log in using the NHS App or the NHS website

  • Account and settings

    Update your personal details, change your password and manage notifications

  • Appointments and consultations

    Manage appointments with your GP and book online consultations

  • Prescriptions

    Order repeat prescriptions and have them sent to a pharmacy of your choice

  • Health records

    View your health records, get your NHS COVID Pass and change your data preferences

  • Messaging

    Send and read messages to and from your GP and other health providers